Terms & Conditions

Agreement to Terms

These Terms and Conditions ("Terms") govern your use of the Lena Telemedicine platform and services ("Services") operated by Lena Telemedicine ("we," "our," or "us"). By accessing or using our Services, you agree to be bound by these Terms.

If you disagree with any part of these Terms, then you may not access or use our Services. These Terms apply to all visitors, users, and others who access or use the Service.

Acceptance of Terms

By creating an account, accessing, or using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. You also represent that:

• You are at least 18 years old or have parental/guardian consent
• You have the legal capacity to enter into this agreement
• You will provide accurate and complete information
• You will comply with all applicable laws and regulations

Description of Services

Lena Telemedicine provides telehealth services that allow patients to consult with licensed healthcare providers through secure digital platforms. Our Services include:

• Virtual consultations with healthcare professionals
• Medical advice and treatment recommendations
• Prescription services (where legally permitted)
• Health monitoring and follow-up care
• Medical record management
• Appointment scheduling and management

Medical Disclaimer and Limitations

Our Services have certain limitations and are not suitable for all medical conditions:

• Emergency medical conditions requiring immediate attention
• Conditions requiring physical examination or diagnostic tests
• Surgical procedures or invasive treatments
• Controlled substance prescriptions (subject to state regulations)
• Mental health crises requiring immediate intervention

User Responsibilities

As a user of our Services, you agree to:

Prohibited Uses

You may not use our Services for any unlawful purpose or in any way that could damage, disable, or impair our platform. Prohibited activities include:

• Providing false or misleading medical information
• Attempting to obtain controlled substances illegally
• Sharing your account with others
• Using automated systems to access our Services
• Attempting to circumvent security measures
• Harassing or threatening healthcare providers or staff
• Using our Services for research without authorization

Payment Terms

Payment for our Services is due at the time of service unless other arrangements have been made:

• Consultation fees are charged per session
• Insurance coverage varies by plan and provider
• Refunds are provided according to our refund policy
• Failed payments may result in service suspension
• You are responsible for any applicable taxes

Intellectual Property Rights

The Service and its original content, features, and functionality are and will remain the exclusive property of Lena Telemedicine and its licensors. The Service is protected by copyright, trademark, and other laws. Our trademarks and trade dress may not be used without our prior written consent.

You retain ownership of any personal information and medical data you provide, but grant us a license to use this information to provide our Services as described in our Privacy Policy.

Limitation of Liability

To the maximum extent permitted by applicable law, Lena Telemedicine shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your use of the Service.

Our total liability to you for all claims arising from or relating to the Service shall not exceed the amount you paid us in the twelve months preceding the claim.

Indemnification

You agree to defend, indemnify, and hold harmless Lena Telemedicine and its affiliates, officers, directors, employees, and agents from and against any claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including attorney's fees) arising from your use of the Service or violation of these Terms.

Termination

We may terminate or suspend your account and access to the Service immediately, without prior notice or liability, for any reason, including if you breach these Terms.

Upon termination, your right to use the Service will cease immediately. However, we will retain your medical records as required by law and our data retention policies.

Governing Law

These Terms shall be interpreted and governed by the laws of [State/Country], without regard to its conflict of law provisions. Any disputes arising from these Terms or your use of the Service will be resolved in the courts of [Jurisdiction].

Changes to Terms

We reserve the right to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days notice prior to any new terms taking effect.

Your continued use of the Service after any such changes constitutes your acceptance of the new Terms. If you do not agree to the new Terms, you must stop using the Service.

Contact Information

If you have any questions about these Terms & Conditions, please contact us:

Acknowledgment

By using our Service, you acknowledge that you have read these Terms & Conditions and agree to be bound by them. These Terms constitute the entire agreement between you and Lena Telemedicine regarding your use of the Service.