Privacy Policy
Your privacy and the security of your health information are our top priorities.
Last updated: January 2024
Introduction
Lena Telemedicine ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal and health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our telehealth platform and services.
By using our services, you consent to the collection and use of your information as described in this Privacy Policy. We comply with all applicable privacy laws, including HIPAA (Health Insurance Portability and Accountability Act) and other relevant healthcare privacy regulations.
Information We Collect
Personal Information
We may collect the following personal information:
- Name, address, phone number, and email address
- Date of birth and gender
- Insurance information
- Emergency contact information
- Payment and billing information
Health Information
We collect health information necessary to provide medical services:
- Medical history and current health conditions
- Symptoms and health concerns
- Medications and allergies
- Treatment plans and medical records
- Consultation notes and communications
Technical Information
We automatically collect certain technical information:
- IP address and device information
- Browser type and version
- Usage patterns and preferences
- Log files and analytics data
How We Use Your Information
We use your information solely for legitimate healthcare purposes and business operations:
- Providing telehealth consultations and medical services
- Maintaining your medical records and treatment history
- Processing payments and insurance claims
- Communicating about appointments and health matters
- Improving our services and platform functionality
- Complying with legal and regulatory requirements
- Ensuring platform security and preventing fraud
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information. We may share your information only in the following circumstances:
Healthcare Providers
With healthcare professionals involved in your care, including specialists, laboratories, and pharmacies.
Legal Requirements
When required by law, court order, or to protect public health and safety.
Service Providers
With trusted third-party service providers who assist in our operations, under strict confidentiality agreements.
Emergency Situations
In medical emergencies where disclosure is necessary to protect your health or safety.
Data Security
We implement comprehensive security measures to protect your information:
- End-to-end encryption for all communications
- Secure, HIPAA-compliant data storage
- Regular security audits and assessments
- Access controls and authentication protocols
- Employee training on privacy and security
- Incident response and breach notification procedures
Your Privacy Rights
You have the following rights regarding your personal and health information:
- Access and review your medical records
- Request corrections to inaccurate information
- Request restrictions on how we use your information
- Request alternative communication methods
- File complaints about privacy practices
- Receive a copy of this Privacy Policy
Data Retention
We retain your information for as long as necessary to provide services and comply with legal requirements. Medical records are typically retained for 7-10 years after your last visit, or as required by applicable laws and regulations.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
Privacy Officer
Lena Telemedicine
Email: privacy@lena-telemedicine.com
Phone: 1-800-LENA-MED
Address: [Company Address]
Policy Updates
We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and, when appropriate, through direct communication. Your continued use of our services after such changes constitutes acceptance of the updated policy.